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Frequently asked questions on the Wellness and Medical APIs

  • What are common reasons for a failed medical data sync?
  • How to find out when a medical data sync is complete for a user?
  • Is Bellabeat supported?
  • Does Human API support medical sources outside the US?
  • Is there a way to find out if an end user disconnected a data source?
  • What are the model values in notifications?
  • Which wellness sources does Human API support?
  • How do meal names differ between wellness sources?
  • What wellness sources offer time series activity data?
  • How do different wellness sources capture energy consumption and expenditure (calories, exercise, and basal metabolic rate)
  • Why does Fitbit activity summaries return 0 steps across multiple days?
  • What is the difference between activity segments and summaries?
  • Wellness data does not update
  • Why doesn't Fitbit intraday sum equal to the sum of the all values in day?
  • Which wellness sources support sleep stages?
  • How to resolve missing steps from Apple Health
  • Where are Strava's steps data?
  • Which IP addresses are associated with notifications?
  • Why is there no steps data for Strava?
  • Which wellness sources provide specific food data?
  • Where is food data entered in Apple Health?
  • Why are Garmin activity summaries not available for my device?
  • How quickly will I be able to get a user's wellness data?
  • Is it possible to remove a user's data source through the API?
  • Why are my Garmin calories different from what is displayed in Garmin Connect?
  • "An error has occurred. Your account already connected to the app. Please try another account" when authenticating to Garmin
  • Which wellness sources support floors climbed data?
  • Why is my historical data still available even after I disconnect a source?
  • Why is the value of meals sometimes set to ’00:00:00.00Z’?
  • Does HAPI send delete requests or notifications?
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