Common Wellness issues and how to troubleshoot them

Missing particular data type

Check if the user’s device has data for the desired data type.
Verify that the missing data type is supported in our network.
Confirm if the user has provided permission to Human API to read the desired data type.
Reach out to Human API Support if the above steps are validated.

Missing data in your application

Verify if the user's device has desired data.
Check if the data is available at Human API endpoints.
Verify if the user may have more than one wellness account.
- Sometimes users have multiple accounts for same Wellness application (e.g. using personal and corporate email addresses at Fitbit)
- The user may have logged into one account within the integrated Connect experience, and into a different account on their device

Re-syncing data on your end

Please try disconnecting the data source within Connect, then reconnect the user's credentials.

Apple Health

Because Apple Health does not have a traditional API akin to other Wellness sources, we have a separate troubleshooting guide and instructions in our documentation:

Discrepancy in user’s data

Relevant support articles for following devices:

Google Fit	Why are my Google Fit activity totals incorrect?
Fitbit	Why does Fitbit activity summaries return 0 steps across multiple days? What are the possible Fitbit activity segments logType values?
Strava	Where are Strava's steps data?
Garmin	Why are my Garmin calories different from what is displayed in Garmin Connect? "An error has occurred. Your account already connected to the app. Please try another account" when authenticating to Garmin